Reviews

11th May 2024: "We have used Martells several times in the past. They are very flexible in accommodating changes to removal dates and the place we were moving to, allowing us a reduction in fee when this changed to somewhere nearer than we had expected. Packing, loading and unloading were all fast and efficient. Staff are very friendly and took away a lot of the pain and anxiety of a move. We will use them again." - S.B.

 

12th Apr 2024: "From the punctual arrival on day one it was a real pleasure to work with the guys from Martells. It was a difficult location at both ends of the move which was handled really well without any issues over the 2 day removal. Transhipping was required at both ends and this was handled with no issues, in conclusion I would highly recommend Martells for a stress free removals experience." - R.R.

 

7th Feb 2024: "Fantastic service. Very helpful. Always available to answer questions. The removers were friendly and went beyond their duty to help us with issues with furniture and white goods. I can’t recommend highly enough!" - D.S.

 

5th Dec 2023: "Without the suggestion to go partly into store, packing would have almost impossible. Very many thanks indeed for supplying us both with ideas and with what we needed to accomplish the task. Your two operatives were great. Very helpful, polite and willing. Unfortunately we couldn't be at the new house on moving day but family have told us that all went like clockwork. Here's to a big tick for Martells of Sutton!" - R.S.

 

17th Nov 2023: "A staggered move in and out was handled professionally, as ever, by Martells, both over the phone and on the two days it involved. This is the second time I have used Martells to move house. Both times were made as easy for me as could be at such a stressful time. Beds were assembled for me at my new home and a freezer moved twice. Both pairs of men were helpful ( move out and move in men were different). Concern raised by the team when something was left at my daughters instead of my home. I was reassured the problem would be resolved, and it was. Thank you so much Martells…..a stressful time for me made easier." - H.L.

 

28th Oct 2023: "We chose Martell's based on availability and price after comparing prices with two other competitors. Their representative expressed a can-do attitude and his previous driving/packing experience and knowledge helped our decision. We lived on an unmade road with access too narrow for the largest van so a shuttle with a smaller van was offered. The representative offered packing over two days prior to loading on moving day. In fact a third packing day was eventually included due to the volume of goods in the house, loft, garden and sheds. The move from East Surrey to mid-Dorset went according to plan with the larger van arriving mid-afternoon. The second van arrived mid morning of the second day in Dorset. All contents were successfully moved into the house, garages, and shed by lunchtime of the final day." - C.R.

 

7th Oct 2023: "We moved 2 weeks ago and are very happy with the service provided by the team. The lorry arrived on time and the guys loaded our boxes and furniture very speedily. They were able to manoeuvre the really heavy items from tricky spaces with no trouble. When they arrived at the new house, the unloading was just as swift and they positioned the furniture in the correct rooms and boxes wherever we asked. Nothing got broken or damaged. Prior to the move, we were given ample boxes and wrapping paper with the option to ask for more if necessary. The guys were very courteous and respectful of our possessions. Having previously used a van and ourselves for move, we’re pleased we didn’t on this occasion. So much less stressful. We would definitely recommend." - P.R.

 

28th Sep 2023: "The whole experience of dealing with Martells was excellent from start to finish. Adam in the office was very helpful & accommodating- nothing was too much trouble for him. The removal guys arrived promptly & were very efficient & personable. They took care of our belongings & were very professional throughout. They exceeded our expectations & made us feel happy with our decision to use Martells. We cannot recommend the company highly enough." - S.H.

 

7th Sep 2023: "Martells were helpful throughout the process, providing a competitive removals and storage quote. They provided boxes and packing material beforehand. The two removal men were excellent. They were calm, efficient and well organised, and breakables and pictures were carefully packed before going into the containers. They did the job quickly and thoroughly and left the house very tidy. It was altogether a good experience, and I would highly recommend them." - J.M.

 

6th Sep 2023: "Office team always helpful, moving vehicles all up to scratch, if not better and the team who moved us brilliant, the move was over three days so a lot of input all round. Big thank you to everyone!" - M.M.

 

31st Mar 2023: "Martells moved me over 3 days and ensured we were on track time wise. Friendly staff, hard working and efficient. Exactly what was needed and wanted." - G.H.

 

24th Oct 2022: "I was extremely impressed with the service I received. I had very short notice to move and they managed to move me within two weeks. Every aspect was dealt with efficiently. All the staff were fantastic and I would have no hesitations in recommending them." - J.D.

 

23rd Oct 2022:
"Ours was a difficult move. Martell's sent Ed to our house who gave a clear explanation as to what would happen. We then waited 7 months before we finally moved. There were many false starts. We dealt with Carole in the office who was very understanding and put our minds at rest as we had to cancel several times. We had been supplied with ample boxes and did our own packing. On the day of the move two large trucks arrived on time. All the moving staff were cheerful and polite. It was unbelievable how efficiently and quickly they emptied our house. The whole process took less than three hours. We then had several hours of delays. This resulted in an additional charge as we didn't 'complete' until after 4pm. Once we were ready the lads wasted no time in getting everything into our new address. We had no breakages. We could not have been happier with the service we received. From Ed's visit, Carole in the office and the removal men on the day. A stressful day was made easier with professional service provided. We would not hesitate in recommending this company when moving house." - J.H.

 

23rd May 2022:
"From the helpful staff in the office, the home visit prior to our move to receiving quotation and on the day of moving the two removal guys, Steve and Terry, were all extremely professional. We were very pleased overall with the service and in particular would like to say thank you again to the two removers who were so helpful and took care with our goods and did the job in a very professional manner. We would not hesitate to use your services again or recommend you to friends and family." - S.Y.

 

22rd Apr 2022:
"I Couldn’t recommend Martells highly enough, from the estimate, quotation, which was done in person. To the explaining helping and flexibility about dates… all very calming and helpful in a destressing stressful situation. And they did exactly what they said they would do, when they said they would. No damage, nothing misplaced, stunning! And more that this, I felt like I had someone working with me to get the job done, not just running the job." - T.M.

 

23rd Mar 2022:
"Martells were completely amazing from start to finish with my house move. I wouldn’t use anyone else. They advised perfectly on boxes needed and were great on other packing advice. On the move day the team were BRILLIANT. Making the whole experience stress free. They are really hard working, resourceful, careful and really go beyond and above. I cannot thank them enough. They were kind, helpful and absolutely fantastic. Amazing team and I wouldn’t move with anyone else. Thank you Martells!" - H.M.

 

28th Feb 2022:
"Punctual, professional, polite - what more could you ask! All went exactly to plan and was as stress free as possible. Very helpful hardworking crew. Thank you" - C.H.

 

21st Nov 2021:
"This was the second time that we have used Martell's for a house move. We were so impressed the first time, we didn't even consider using a different company on this occasion. Once again, we were highly impressed by the team. They were friendly, courteous, considerate of both us and our belongings and, all in all, provided a high quality service - with a smile :) We wouldn't hesitate to recommend them or use them again, should the need arise. Although we are loving our new home so much, we'd rather like to stay here for many years to come!" - S.K.

 

17th Nov 2021
"We were very pleased with the prompt efficient and courteous service given and would have no hesitation in recommending the company to anyone" - R.S.

 

13th Oct 2021
"Great support and advise from Carol in office. Removal guys very helpful and relaxed. They really took away any stress that could have been part of the day." - T.W.

 

25th Aug 2021:
"Martell’s made the whole moving experience stress free and even enjoyable. They were punctual, polite, knowledgeable and efficient. My 4 bedroom house was on the lorry within 2 hours. Leaving me time to clean for the new owners. We couldn’t have faulted them from the quotation to waving goodbye after the job was finished. Well worth the money." - J.W.